A subsidiary of
Laser Lighting Ltd.

Terms and Conditions

Website Disclaimer

Unless otherwise stated the copyright and any other rights in the contents of this website, including but not limited to all images, text and webcasts are owned by Compz.

Key Terms

Compz provides its customers with .uk registration at our published rates prevailing at that time. Strict terms and conditions apply for obtaining customer status, which are available upon request.

Customers .uk domains are set to renew automatically (2 years) and will be charged at our published rates prevailing at that time.

On request we will initiate a .uk tag change free of charge. Registrant transfer requests must be initated and paid for by the customer.

If a customer wishes to cancel a domain name at any time please contact us and we will set the domain to expire.

Complaints and appeal procedure

If you are a customer and have a complaint, please contact: Compz

  1. We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our customer support manager who will review account and speak to any members of staff who have had contact with you.
  3. Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  4. At this stage, if you are still not satisfied, you should contact us again and we will arrange for one of the company directors to review the decision.
  5. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

As we are a small company with one director there is no meaningful scope for further escalation beyond this process.

If you are unsatisfied with the outcome, or indeed at any time, you may be able to complain to a relevant third party such as Trading Standards or Nominet.

.uk Terms and Conditions

For every .uk domain name, the registrant (end user) enters into a direct contract with the .uk registry, Nominet.

The terms and conditions governing the contract are at http://www.nominet.org.uk/nominet-terms

Customer Service Level commitment

Compz operates the following customer service policy:

  • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday - Friday
  • Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

Abuse Policy

If we become aware of abuse - either through our own monitoring or third-party notification - we reserve the right to suspend services pending investigation and/or the resolution of any issues. Such abuse might include malware hosting, spam / unsolicited email, or other unspecified issues.

Please report any abuse to: abuse@compz.net

Company information

Compz is a member of Nominet UK, the Registry for .uk domain names, and is a subsidiary of Laser Lighting Ltd

Address:
The Old Chapel,
Manningtree Road,
Stutton,
Ipswich,
Suffolk,
IP9 2TA.
Email: admin@laserlighting.co.uk
Company number: 07148509, Registered in England and Wales

Nominet Member
© 2017 Compz. admin@compz.net

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